The Need for Robotic Process Automation
Digital transformation and automation is about solving a business problem or developing a new approach where the technology is an enabler and never the driver. It is about how a technology can help a company rethink the way in which it conducts business and change the stakeholders’ (customers, vendors, employees) experience. This sometimes means walking away from longstanding business processes that companies were built upon in favor of relatively new practices that are still being defined.
Another key point to note with digital transformation is that it is not a one and done exercise; rather, it is a mindset, a paradigm shift that allows the organizations to continually improve and ultimately develop a level of digital maturity in order to keep up with the rapidly evolving technological advances.
Seamless offers some compelling choices, like robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), blockchain and Internet of Things (IoT), to name a few. We help you decipher what these buzzwords mean, make you understand what is relevant to your business and assist you in determining which technology to invest in. With Seamless by your side, your CXOs can lead the digital initiatives confidently while we direct all our efforts to ensure your organizational transformation is successfully achieved.
Benefits of Robotic Process Automation
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Effective use of resources
RPA frees your human staff from many tedious, low-value tasks and allows them to focus on higher value and higher revenue generating tasks.
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Reduces costs and increases efficiency
RPA results in immediate and significant reduction in expenditure for your organization. As the tasks get automated, not only are they completed faster, but can also be performed round-the-clock at a much lower rate. This results in increased efficiency and a better bottom line.
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Increases accuracy
A salient feature of robotic process automation is its power to eliminate processing errors. As it is not a turn-key solution, it requires testing, training as well as governance. However, as long as your business processes are properly optimized and accurately mapped, the errors are as good as none.
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Increases scalability
RPA solutions are designed for ease of scalability. No team of human professionals can scale their scope and reach of competitive activities at the level of an army of automated bots. Automated robotic processes can be duplicated and programmed to accomplish a similar but slightly different set of procedures. The duplication and reprogramming can happen again and again, producing a legion of active systems.
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Enhances customer satisfaction
RPA computes tasks at an efficient and fast pace. In turn, your customer requests are processed faster causing customer satisfaction levels to grow considerably. With many low level customer requests handled automatically, those customers have a better experience, leading to more loyalty.
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Compliance benefits
Due to less human intervention, there is a reduced possibility of data mishandling, discrepancies, fraud, or compliance issues. Robotic Process Automation can help your business meet various compliances.
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Why Seamless for Robotic Process Automation?
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Assess potential opportunities
To attain the best results, at Seamless, we begin with an initial process assessment. During the assessment, we make sure the focus is on
1) Input and output volume
2) Process variability
3) Value unlocked via automation
Our experts keep the volume and process variability in equilibrium, as it has direct cost benefits. During the evaluation, we also consider data security, cybersecurity, and scalability. -
Develop proof of concept
After the process assessment, we allow your teams to experiment with robotic process automation tools and technologies to understand their working. We allow them to cross-check if the bot has the caliber to work and deliver the best results. This helps in creating an effective proof of the complete concept. -
Deploy a pilot
Our engineers then run a pilot to reduce any bot deployment inefficiencies. At this stage, we also measure the bot’s performance against a manual process. -
Implementation plan
Before the final deployment, we organize a team meeting of your various departments to clearly explain their RPA responsibilities while keeping the company’s business goals in sync. We set up a comprehensive implementation plan with a detailed strategy. -
Operate and monitor
Once the technology is up and running, we provide a team of business analysts and project managers to monitor the application and analyze the performance. Meanwhile, the engineers ensure that the bots are not overloaded.